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Joined: 1/24/2012
Posts: 3
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Hello,I can't see any of the buttons when I try to register the Flash Carousel Banner. Not the ones where you select what site you purchased the module from, or what the third step even is. All I see is a '3' followed by blank space. There doesn't seem to be an option to upload a screenshot here, unfortunately.What could be causing this? I'm using DNN 5.6.1, and version 40.5.8.Thanks,Richard
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Joined: 8/28/2006
Posts: 1590
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Thanks for the enquiry. We would like to investigate this for you. Could you contact us using our contact us page.
Provide:
URL to this conversation
Host Login Details
URL to the location on your site where you have the module.
We would be happy to get a tech to investigate.
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Joined: 1/24/2012
Posts: 3
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Thanks for registering the module, but I'm having another problem that is probably related. I can't see the main interface. None of the slides I've created is visible. I can see the menu, the two buttons to scroll through the carousel, but there is only white space where the carousel should be. Any help would be appreciated.Thanks,Richard
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Joined: 9/2/2011
Posts: 11
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Joined: 8/28/2006
Posts: 1590
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Are you using the latest version of the module from our site?
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Joined: 9/2/2011
Posts: 11
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Yes - FlashCarouselBanner 40.05.08 PA - and I am also using the latest version of DNN (Current DotNetNuke Version:
06.01.03)
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Joined: 8/28/2006
Posts: 1590
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It's strange, because yesterday we had some downtime with our server (all our servers... what a pain). I would have guessed that it was related to that and should be fine now. Can you double check in a new browser or clear all cache on web and server and try again?
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Joined: 9/2/2011
Posts: 11
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It's still the same problem. One of the images (which is displayed as an cross X) have this adress: /DesktopModules/FlashCarouselBanner/images/request2.gif, but the image is not in this directory on the server?
Do you want me to download the module once again?
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Joined: 8/28/2006
Posts: 1590
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No, just hold off. I will have the license system updated to our new version and the package re-released in a day or so.
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Joined: 9/2/2011
Posts: 11
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Okay! Thank you very much - I'm waiting then! Have a nice day!
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Joined: 1/24/2012
Posts: 3
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Hello,I've downloaded the latest version, which is from 2/4/12, and installed it, but it didn't fix the problem. Is that still the old version?Thanks,Richard
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Joined: 8/28/2006
Posts: 1590
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What version number are you showing installed?
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